A lot of Shark fixes start with one question: which model do you have? Filter kits, batteries and robot error codes all change from one Shark to the next. Here’s where Shark puts the model number, and what to do with it once you have it.
Quick answer: Shark’s support site lists three places to look: the rating label on the back or bottom of the vacuum, the bottom of the box near the bar code, and the front cover of the owner’s guide. On a Vertex cordless, there’s also a QR label on the battery. On a robot, check the label on the robot itself.
Where Shark Puts the Model Number
Shark’s support site lists three places to check:
- The main unit. Look on the back or bottom for the rating label. The model number is printed on it.
- The box. Check the bottom, near the bar code.
- The owner’s guide. The model number is on the front cover.
[IMAGE: Original three-panel drawing: the back of a generic upright vacuum with a rating label highlighted, the underside of a generic box with the bar code area circled, and the front cover of a generic owner’s guide with the model line circled]
Internal: row SH-A-010. Remove this line before publishing.
Where the Label Is on Your Shark
Some Shark guides are more specific. These are the spots named in the owner’s guides we checked:
| Shark family | Where the label is |
|---|---|
| Rotator (NV600 series) | Rating label on the back of the vacuum. The date code is on one of the power-cord plug prongs |
| Stratos upright (AZ3000 series) | QR code label on the bottom of the back of the vacuum pod |
| Vertex cordless (IZ440 / IZ460 series) | QR code label on the bottom of the back of the handheld vacuum, and on the battery |
| Other Sharks, including robots | Rating label on the back or bottom of the unit, the box, or the owner’s guide (Shark’s general guidance) |
Internal: rows SH-A-002, A-004, A-006, A-010. Remove this line before publishing.
Safety note: Switch off and unplug a corded Shark before you tip it over to read the label. Take a robot off its base and switch it off first. If the battery label on a cordless Shark is hard to read, don’t force the battery out of a model where it isn’t removable.
Why the Exact Model Matters
Parts and filters. Shark’s filter kits fit specific models. For example, the Navigator NV351/NV352 uses Foam & Felt Filter Kit XFF350, the Stratos cordless IZ862H uses XFFKIZ700, and the Vertex IZ440H, IZ441H and IZ462H use 617FJ140. So buy by the full model number, not the family name. See [LINK: Shark Vacuum Parts — /shark/shark-vacuum-parts/] and [LINK: How to Clean Shark Vacuum Filters — /shark/how-to-clean-shark-vacuum-filters/].
Robot error codes. On Shark robots, the same code number can mean different things by series. Code 21 is “Stuck” on the RV2800 but “Boot-Up Error” on the RV2700 and RV2900. Your model number tells you which list to use: [LINK: Shark Robot Error Codes — /shark/shark-robot-error-codes/].
Warranty claims. Shark’s Stratos cordless guide says to start a claim by calling 1-800-798-7398 with your receipt and the product, and to register it at registeryourshark.com. Have the model number ready when you call. If it’s out of warranty, weigh your options in [LINK: Repair or Replace Your Shark Vacuum? — /shark/repair-or-replace-shark-vacuum/].
Internal: rows SH-C-001, C-009, C-011, SH-B-036, SH-F-015. Remove this line before publishing.
Reading a Shark Robot’s Model Number
Shark groups its robots into series. A few examples from Shark’s own lists:
| Series | Models Shark lists |
|---|---|
| RV2800 (PowerDetect NeverTouch Base) | RV2800ZE, RV2820ZE, RV2800YE, RV2820YE, UR2860YS, AV2810YS, UR2850ZE, RV2810ZE and their US and Canadian versions |
| RV2700 (Stratos NeverTouch) | RV2710ZE, RV2720ZE, AV2700ZE, RV2871ZEUS, RV2872ZEUS, AV2870ZEUS |
| RV2900 (PowerDetect ThermaCharged) | RV2910XE, RV2920XE, RV2930XE, AV2900XE, AV2920XE, UR2950XE and their US and Canadian versions |
If your model isn’t one of these, look it up on Shark’s support site using the full model number from the label. Note that the prefix doesn’t always match the series: the RV2800 series also includes UR and AV models.
Internal: rows SH-A-011, A-012. Remove this line before publishing.
Common Mistakes
- Using the family name. “Navigator” or “Vertex” covers several models with different parts.
- Reading the battery label as the model. On a Vertex, the QR label is on the battery too, but check the handheld’s label for the vacuum’s model.
- Guessing a robot’s series from its look. Use the label; code numbers depend on it.
- Throwing out the box and guide. Both carry the model number. Keep them, or keep a photo of the label on your phone.
FAQ
Where is the model number on a Shark vacuum?
Shark says to look on the rating label on the back or bottom of the vacuum, on the bottom of the box near the bar code, or on the front cover of the owner’s guide.
Where is the model number on a Shark Vertex?
On the Vertex cordless (IZ440 / IZ460 series), there’s a QR code label on the bottom of the back of the handheld vacuum, and one on the battery.
Where is the model number on a Shark robot?
Check the label on the robot, the box or the owner’s guide. Then match the full model number to Shark’s series lists, because the series decides which error-code list applies.
Bottom Line
Take thirty seconds to find the label, snap a photo of it, and use the full model number every time you buy a part, look up a code or call Shark. Every fix on this site asks for it.